Services

Tenant-Centric Request Management
  • User-friendly email system for tenants to submit repair/maintenance requests
  • Instant conversion of email requests into threaded work orders for better tracking
  • Tenants can provide detailed descriptions, photos and more for immediate request analysis
  • Automated acknowledgment of requests ensuring tenants that their request is being processed
Hands On Work Order Coordination
  • A dedicated & knowledgeable team overseeing the entire work order process from start to finish
  • Blend of human expertise and technology for optimal outcomes and oversight
  • Diligent monitoring of all processes to ensure timely, on-budget, and accurate results
  • We manage and monitor all aspects of each work order from request to completion and everything in between
Comprehensive Client Portal
  • 24/7 access to all tenant requests, updates, and progress
  • Integrated photo documentation for each work order, providing visual confirmation of the work order process
  • Centralized dashboard for easy management and overview of all properties
  • Easily communicate with applicable parties for information updates
Vendor Coordination Management
  • Detailed vendor onboarding process to ensure quality, credentials, and consistency
  • Direct and secure communication channels for seamless vendor coordination
  • Established guidelines and expectations for each vendor
  • Clarity in payment procedures ensuring a smooth transaction between vendor and property manager
Client Advocacy & Expertise
  • Deep-rooted knowledge in property management and repair industries
  • Objective recommendations based on analysis and industry standards
  • Engagement in ongoing market research to understand and manage repair costs
  • Assurance of dispatching the most suitable vendor based on the nature of the issue
Transparent Communication
  • Proactive email notifications about work order status
  • Continuous updates throughout the life of the work order
  • Dedicated client success line for immediate support
  • Open channels for feedback and suggestions
Cost Efficiency for Owners
  • Detailed breakdown of work orders for clarity on expenses
  • Proactive measures to avoid potential costly issues
  • Monitoring and review system to detect patterns, helping in early issue detection
  • Regular review meeting with property managers to discuss cost saving opportunities
Privacy and Data Protection
  • Adherence to data protection standards
  • Regular security audits by third party to ensure system integrity
  • Clear data handling and retention policies, ensuring privacy
Education and Outreach
  • Periodic information providing insights on property maintenance and market trends
  • Resources for tenants to help the maintain their units efficiently